Return Policy in short
Return Policy

Please contact Puldefranck before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Puldefranck and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Puldefranck suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Puldefranck will make a refund of eligible returns.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Puldefranck is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another product?

Return the product you have received and send Puldefranck an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to Puldefranck.


All enquiries: tommy@puldefranck.se